Privacy & Confidentiality Policy

Your privacy and data security are our top priorities

Effective Date: January 2025
Last Updated: January 2025

Introduction

Zeno Logistics LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery and logistics services.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

Personal Information

  • Contact Information: Name, email address, phone number, and delivery addresses
  • Business Information: Company name, business address, and tax identification numbers
  • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Service-Related Information

  • Package Details: Package dimensions, weight, contents description, and special handling instructions
  • Delivery Information: Pickup and delivery locations, delivery times, and recipient information
  • Tracking Data: Real-time location data, delivery status updates, and proof of delivery

Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on our website, and interaction with our services

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To process and fulfill delivery requests, coordinate pickups and deliveries, and provide tracking information
  • Communication: To send service-related notifications, delivery updates, and respond to inquiries
  • Payment Processing: To process payments and maintain billing records
  • Service Improvement: To analyze usage patterns, improve our services, and develop new features
  • Legal Compliance: To comply with legal obligations and protect our rights and interests

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in providing our services (e.g., payment processors, technology providers)
  • Delivery Partners: With delivery associates and partners necessary to complete deliveries
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption

Data transmitted over the internet is encrypted using industry-standard SSL/TLS protocols

Access Controls

Strict access controls limit who can view and process your information

Secure Storage

Data is stored on secure servers with regular security audits and updates

Employee Training

Our team is trained on data protection and confidentiality practices

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Data Portability: Request a copy of your data in a structured, machine-readable format
  • Opt-Out: Opt out of marketing communications at any time

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Delivery records and transaction data are typically retained for a minimum of 7 years for legal and accounting purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy and Confidentiality Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Confidentiality Policy or our data practices, please contact us:

Zeno Logistics LLC

421 Fayetteville Street, Suite 1100
Raleigh, NC 27601

Acknowledgment: By using our services, you acknowledge that you have read and understood this Privacy and Confidentiality Policy and agree to the collection, use, and disclosure of your information as described herein.