Return Policy

Our commitment to customer satisfaction and service excellence

Last Updated: January 2025

Overview

At Zeno Logistics LLC, we are committed to providing exceptional delivery services. This Return Policy outlines our procedures for handling delivery issues, package returns, and customer concerns related to our logistics and delivery services.

Delivery Service Guarantee

We strive to deliver all packages safely and on time. Our delivery service guarantee includes:

  • Timely delivery according to scheduled timeframes
  • Safe handling of all packages with care and attention
  • Real-time tracking and delivery confirmation
  • Professional and courteous service from our delivery team

Reporting Delivery Issues

If you experience any issues with your delivery, please contact us immediately. We accept reports for:

  • Damaged Packages: Report within 24 hours of delivery with photographic evidence
  • Missing Items: Notify us within 48 hours if package contents are incomplete
  • Delivery Delays: Contact us if delivery exceeds the promised timeframe
  • Wrong Address Delivery: Report immediately for prompt resolution

Return Process

For packages that need to be returned to the sender or redirected:

  1. 1
    Contact Us: Reach out to our customer support team via phone or email
  2. 2
    Provide Details: Share tracking number, delivery address, and reason for return
  3. 3
    Schedule Pickup: We will arrange a convenient pickup time for the return
  4. 4
    Confirmation: Receive confirmation once the package is returned to sender

Refund and Compensation Policy

In cases where our service does not meet expectations, we offer:

  • Service fee refunds for significant delivery delays caused by our operations
  • Compensation for damaged items according to declared value and insurance coverage
  • Credit towards future services for service-related inconveniences

Exclusions

Please note that our return policy does not cover:

  • Delays caused by weather conditions, natural disasters, or circumstances beyond our control
  • Incorrect address information provided by the sender or recipient
  • Packages refused by the recipient without prior notification
  • Damage to packages due to improper packaging by the sender

Contact Information

For any questions or concerns regarding our return policy, please contact us:

Address:421 Fayetteville Street, Suite 1100, Raleigh, NC 27601

Note: This return policy is subject to change without notice. We recommend reviewing this page periodically for any updates. Your continued use of our services constitutes acceptance of any modifications to this policy.